top of page
Beachwear look from the UNDER collection

you were wondering...

FAQ

  • WHAT FABRICS DO YOU USE?
    Our debut collection is crafted from luxurious Balinese silk, artisanal lace, breathable linen, and recycled bamboo blends. For full fiber content and care instructions, please refer to each product page.
  • WHERE ARE YOUR PIECES MADE?
    Our first collection was ethically produced in Bali. To shrink our carbon footprint, future lines will transition to European ateliers.
  • HOW DO I CHOOSE MY SIZE?
    Under each product, you’ll find the model’s measurements and the size she’s wearing. Our pieces tend to run a bit small, if you’d like a relaxed, oversized fit, we recommend sizing up. Exception: the Valentine pants are true to size, so order your usual size for the perfect fit.
  • HOW SHOULD I CARE FOR MY KATZ GARMENTS?
    Care varies by material : machine wash linens cold, hand wash lace and silk, and lay knits flat to dry. Detailed instructions live on each product’s page.
  • DO YOU RESTOCK SOLD-OUT STYLES?
    If a style is marked “Pre-Order”, you can still secure it now. Otherwise, once an item reads “Out of Stock,” it won’t return : our runs are intentionally limited.
  • WHAT ABOUT UPCOMING COLLECTIONS?
    Subscribe to our newsletter for exclusive first looks, pre-order opens, and behind-the-scenes updates on our next drop.
  • WHAT ARE YOUR SUSTAINABILITY GOALS?
    We’re committed to increasing recycled content, reducing shipping distances, and adopting greener practices over time. Every step brings us closer to a fully sustainable wardrobe.
  • DO YOU HAVE A PHYSICAL STORE?
    Katz is exclusively online; except for our limited pop-up at Kalamata Beach (1095 Chemin des Tamaris, 83350 Ramatuelle) through August 17. After that, you’ll only find us here.
  • HOW LONG WILL MY ORDER TAKE TO ARRIVE?
    Order processing: We process and pack orders Monday–Friday (excluding French public holidays). Most orders are processed within 1–2 business days. During peak periods (e.g. launches, sales), processing may take up to 3–4 business days. Shipment notifications: As soon as your order ships, you’ll receive an email with your tracking number. Please allow 2–4 hours for the carrier’s system to update. Transit times (Euro zone): - Standard delivery: 3–7 business days after shipment - Express delivery: 1–3 business days after shipment Delivery exceptions: Remote regions or islands may add 1–2 days. If customs clearance is required (for non-EU territories), please allow an extra 3–5 business days. Checking status: You can always track your package via the link in your shipping confirmation email, or by logging in at www.katzparis.com under Account → Orders. We are not responsible for any delays with carrier transit times.
  • HOW MUCH IS SHIPPING?
    We ship exclusively within the Euro zone. Shipping rates and delivery estimates are as follows: Standard Shipping - Cost: 10€ on all orders under 150€ - Free on orders over 70€ - Transit time: 3–7 business days after dispatch Express Shipping (optional upgrade at checkout) - Cost: 20€ on all orders under 150€ - Free on orders over 150€ - Transit time: 1–3 business days after dispatch Notes: - All shipping costs are calculated in € at checkout. - Dispatch (processing + packing) takes 1–2 business days (excluding French public holidays). - Remote regions or islands within the Euro zone may add 1–2 days to delivery. - Customs duties or VAT are not due for shipments within the Euro zone. If you have any questions about shipping costs or options, please contact us at contact@katzparis.com.
  • WHERE DO YOU SHIP?
    We currently ship to all countries in the Euro zone (EU member states plus Iceland, Norway, Switzerland, Liechtenstein) : • Austria • Belgium • Cyprus • Estonia • Finland • France • Germany • Greece • Ireland • Italy • Latvia • Lithuania • Luxembourg • Malta • Netherlands • Portugal • Slovakia • Slovenia *Excludes overseas territories and non-euro EU members
  • DO I NEED TO PAY FOR DUTIES OR TAXES?
    All prices on katzparis.com include VAT for Euro zone deliveries. No additional duties or taxes are charged on arrival.
  • DO YOU SHIP INTERNATIONALLY?
    Not yet, at launch we’re shipping exclusively within the Euro zone. Stay tuned as we expand!
  • WHERE CAN I BUY KATZ IN PERSON?
    Katz is primarily an online-only brand. However, to celebrate our launch, we’re hosting a pop-up at Kalamata Beach, 1095 Chemin des Tamaris, 83350 Ramatuelle (Saint-Tropez) through August 17. Come say hello in person, try pieces on, and enjoy the summer vibes! After August 17, Katz remains exclusively digital. Be sure to subscribe to our email and SMS lists for early access to future pop-ups, exclusive events, and drop alerts.
  • HOW CAN I CHECK MY ORDER?
    You can view your order status on your Account page which is updated as soon as your payment is processed and when your order ships.
  • WHAT IS YOUR RETURN POLICY?
    You have 14 days from delivery to request a return or exchange. Items must be unused, in original packaging (tags, accessories, manuals intact). To start a return, fill out our online Returns Form. Ship your items back within 7 days of submitting the form. Once we receive your return (or proof of shipment), we’ll refund the item cost + original shipping to your original payment method within 14 days. Please note: return shipping is the customer’s responsibility unless the item is defective or we shipped the wrong product.
  • WHICH PAYMENT METHODS DO YOU ACCEPT?
    We accept: - All major credit & debit cards (Visa, Mastercard, American Express, Discover, JCB, UnionPay) - Apple Pay
  • WHEN WILL MY CREDIT CARD BE CHARGED?
    Your credit card will be charged as soon as your order is processed.
  • CAN I REMOVE A SAVED PAYMENT METHOD?
    Yes. Log in to your Katz account, go to Payment Methods, then click Remove next to the saved card or Apple Pay profile you wish to delete.
  • I CAN’T LOG IN / FORGOT MY PASSWORD!
    No problem : click Forgot Password on the login page, enter your email, and we’ll send you a secure reset link. Be sure to check your spam folder if you don’t see it right away.
  • WHY WAS MY ORDER CANCELLED?
    As a new brand with limited inventory, we use automated fraud-protection measures to ensure fair access. Orders placed in rapid succession, or from multiple accounts, may be cancelled to safeguard all customers and maintain compliance with our Terms of Service. Please review our full Terms of Service. If you believe your order was cancelled in error, email contact@katzparis.com and we’ll investigate right away.
  • WHAT IS YOUR RETURN POLICY?
    You have 14 days from delivery to request a return or exchange. Items must be unused, in original packaging (tags, accessories, manuals intact). To start a return, fill out our online Returns Form. Ship your items back within 7 days of submitting the form. Once we receive your return (or proof of shipment), we’ll refund the item cost + original shipping to your original payment method within 14 days. Please note: return shipping is the customer’s responsibility unless the item is defective or we shipped the wrong product.
  • WHO COVERS RETURN SHIPPING COSTS?
    Return shipping is generally the customer’s responsibility. We recommend using an affordable, trackable service. If your item arrives damaged or incorrect, please email photos and order details to contact@katzparis.com within 72 hours of delivery and we’ll cover the return postage and send you a prepaid label.
  • CAN I CANCEL OR CHANGE AN ORDER?
    Our fulfillment center begins processing orders immediately, so we generally cannot accommodate changes or cancellations. However, if you act fast: Submit your request via our Returns Form, including your order number and details We’ll do our best to help but during high-volume periods, we cannot guarantee any modifications We are not responsible for address errors or delays once your package leaves our facility.
bottom of page